Description of the transfer process for implementing competency management in a service company

Abstract

This paper presents a description of the transferring technology process known as personnel management skills in a fiduciary services enterprise located in Bogota. This includes the methodology, results and influence of the learning process in the organization. The latter emphasizing the transmission, use, assimilation and creation of knowledge. The initial aim of the project was to solve nonconformance found after external audit process recertification Quality Management System (QMS) under ISO 9001:2008, related to the way skills were defined charges and evaluating them for staff at different levels. This paper presents the methodology used in each stage of the consultation and the results. The acquisition was using concepts and tools that the advisor transmitted using different strategies. The use, by means of the solution of problems and proposed cases analyzed. Assimilation was with the application and adaptation of concepts to the specific situation of the company. Finally, the creation, in this case was necessary design of your own dictionary of competencies and the format for performance evaluation. In the last part presents an overview of the results on the relationship between competence management and knowledge management in the company and how this close relationship results in better outcomes for companies. Likewise, the emphasis is on how to work with the staff in charge of the process, is essential for the successful technology transfer.